{"id":1725,"date":"2023-03-10T11:59:23","date_gmt":"2023-03-10T11:59:23","guid":{"rendered":"https:\/\/infinigate.wpengine.com\/es\/?page_id=1725"},"modified":"2025-03-11T16:54:57","modified_gmt":"2025-03-11T15:54:57","slug":"support-and-maintenance","status":"publish","type":"page","link":"https:\/\/www.infinigate.com\/es\/services\/support-and-maintenance\/","title":{"rendered":"Servicios de Soporte y Mantenimiento"},"content":{"rendered":"\n<figure class=\"wp-block-image alignfull size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"510\" src=\"https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2023\/03\/Hero-image-support.jpg\" alt=\"\" class=\"wp-image-1801\" srcset=\"https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2023\/03\/Hero-image-support.jpg 1440w, https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2023\/03\/Hero-image-support-300x106.jpg 300w, https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2023\/03\/Hero-image-support-1024x363.jpg 1024w, https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2023\/03\/Hero-image-support-768x272.jpg 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-left is-style-large-body wp-block-paragraph\">Tus clientes necesitan un soporte t\u00e9cnico eficaz y altamente receptivo desde el primer d\u00eda para mantener en l\u00ednea sus operaciones cr\u00edticas.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\">Pero puedes enfrentar una serie de desaf\u00edos para ofrecerlo, desde brechas de habilidades y problemas de recursos hasta la falta de procesos definidos o acreditaciones requeridas por los fabricantes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\"><br>Nuestros servicios de soporte t\u00e9cnico, acreditados por los principales fabricantes, garantizan la continuidad operativa en entornos cr\u00edticos de TI, ofreciendo soluciones avanzadas para redes complejas y ecosistemas de ciberseguridad.<br><br>Proporcionamos tiempos de respuesta flexibles y personalizados, garantizando asistencia r\u00e1pida y precisa cuando y donde se necesite. Ya sea como soluci\u00f3n temporal o estrategia a largo plazo, Infinigate potencia sus oportunidades de negocio y asegura una experiencia de cliente excepcional, adapt\u00e1ndose a su modelo operativo actual y futuro<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left wp-block-heading\" id=\"h-conoce-nuestro-soporte\">Conoce nuestro soporte<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">    <section class=\"cards wp-block animate cards--columns-1 cards--type--default alignwide\">\n        <div class=\"cards__inner\">\n            \n            <div class=\"cards__items\">\n                \n                \n                <article class=\"g-card animate-element has-white-background-color has-background has-link g-card--type--custom\">\n        <div class=\"g-card__inner\">\n                \n\n                                        <div class=\"g-card__header\">\n                    \n\n                        <h2 class=\"g-card__heading\">    <a rel=\"noopener\" href=\"https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2025\/03\/Condiciones-Soporte-Best-Effort.pdf\" target=\"_blank\">\n                Soporte Best Effort            <\/a>\n<\/h2>\n                    \n                                            <div class=\"g-card__content\">\n                            <p data-start=\"51\" data-end=\"284\">Al adquirir tus soluciones de ciberseguridad a trav\u00e9s de <strong data-start=\"108\" data-end=\"129\">Infinigate Iberia<\/strong>, cuentas con nuestro <strong data-start=\"151\" data-end=\"174\" data-is-only-node=\"\">Soporte Best Effort<\/strong>, un servicio de asistencia gratuito para resolver dudas e incidencias b\u00e1sicas relacionadas con el producto.<\/p>\n<ul>\n<li data-start=\"286\" data-end=\"699\"><strong data-start=\"289\" data-end=\"316\">Incluido con tu compra:<\/strong> Disponible para productos y licencias adquiridos en Infinigate Iberia.<\/li>\n<li data-start=\"286\" data-end=\"699\"><strong data-start=\"393\" data-end=\"425\">Atenci\u00f3n en horario laboral:<\/strong> Lunes a Jueves 9:00-18:00, Viernes y verano 8:00-15:00.<\/li>\n<li data-start=\"286\" data-end=\"699\"><strong data-start=\"487\" data-end=\"510\">Asistencia experta:<\/strong> Nuestro equipo t\u00e9cnico te gu\u00eda en la resoluci\u00f3n de incidencias y el uso eficiente del producto.<\/li>\n<li data-start=\"286\" data-end=\"699\"><strong data-start=\"604\" data-end=\"630\">Asesoramiento t\u00e9cnico:<\/strong> Resolvemos dudas generales y te orientamos en el uso del producto.<\/li>\n<\/ul>\n<p data-start=\"701\" data-end=\"794\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"701\" data-end=\"794\" data-is-last-node=\"\">Un respaldo t\u00e9cnico sin coste adicional para que saques el m\u00e1ximo partido a tu inversi\u00f3n.<\/strong><\/p>\n                        <\/div>\n                    \n                    \n                                    <\/div>\n            \n            \n            \n            \n\n\n\n            \n                <a rel=\"noopener\" href=\"https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2025\/03\/Condiciones-Soporte-Best-Effort.pdf\" target=\"_blank\" class=\"g-button--arrow g-card__read-more\">\n                M\u00e1s informaci\u00f3n            <\/a>\n\n                <\/div>\n    \n    \n    <\/article>\n            <\/div>\n\n            \n                            <div class=\"cards__footer\">\n                    <div class=\"cards__more-link\">\n                            <a rel=\"noopener\" href=\"https:\/\/infinigateiberia.on.spiceworks.com\/portal\/\" target=\"_blank\" class=\"g-button\">\n                Contacta con Soporte            <\/a>\n                    <\/div>\n                <\/div>\n                <\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">    <section class=\"cards wp-block animate cards--columns-1 cards--type--default alignwide\">\n        <div class=\"cards__inner\">\n            \n            <div class=\"cards__items\">\n                \n                \n                <article class=\"g-card animate-element has-white-background-color has-background has-link g-card--type--custom\">\n        <div class=\"g-card__inner\">\n                \n\n                                        <div class=\"g-card__header\">\n                    \n\n                        <h2 class=\"g-card__heading\">    <a rel=\"noopener\" href=\"https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2025\/03\/Condiciones-Servicio-Soporte-8x5-Por-Horas.pdf\" target=\"_blank\">\n                Bolsa de Horas de Soporte 8&#215;5            <\/a>\n<\/h2>\n                    \n                                            <div class=\"g-card__content\">\n                            <p data-start=\"61\" data-end=\"275\">Asegura el rendimiento de las soluciones adquiridas a trav\u00e9s de <strong data-start=\"289\" data-end=\"310\">Infinigate Iberia<\/strong> con nuestra <strong data-start=\"323\" data-end=\"356\">Bolsa de Horas.<\/strong>\u00a0Un servicio flexible, \u00e1gil y personalizado para resolver cualquier incidencia de forma r\u00e1pida y eficiente.<\/p>\n<ul>\n<li data-start=\"277\" data-end=\"798\"><strong data-start=\"396\" data-end=\"426\">Expertos a tu disposici\u00f3n:<\/strong> Ingenieros especializados listos para asistirte en todo momento.<\/li>\n<li data-start=\"277\" data-end=\"798\"><strong data-start=\"497\" data-end=\"523\">Flexibilidad absoluta:<\/strong> Usa las horas cuando lo necesites, sin l\u00edmites ni restricciones.<\/li>\n<li data-start=\"277\" data-end=\"798\"><strong data-start=\"602\" data-end=\"623\">Respuesta r\u00e1pida:<\/strong> Diagn\u00f3stico y soluci\u00f3n eficiente para minimizar tiempos de inactividad.<\/li>\n<li data-start=\"277\" data-end=\"798\"><strong data-start=\"701\" data-end=\"724\">Servicio adaptable:<\/strong> Desde 4 horas en adelante, ajust\u00e1ndose a las necesidades de tu negocio.<\/li>\n<\/ul>\n<p data-start=\"800\" data-end=\"878\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"800\" data-end=\"878\" data-is-last-node=\"\">Conf\u00eda en Infinigate Iberia para mantener tu tecnolog\u00eda siempre operativa.<\/strong><\/p>\n                        <\/div>\n                    \n                    \n                                    <\/div>\n            \n            \n            \n            \n\n\n\n            \n                <a rel=\"noopener\" href=\"https:\/\/www.infinigate.com\/es\/wp-content\/uploads\/sites\/16\/2025\/03\/Condiciones-Servicio-Soporte-8x5-Por-Horas.pdf\" target=\"_blank\" class=\"g-button--arrow g-card__read-more\">\n                M\u00e1s informaci\u00f3n            <\/a>\n\n                <\/div>\n    \n    \n    <\/article>\n            <\/div>\n\n            \n                            <div class=\"cards__footer\">\n                    <div class=\"cards__more-link\">\n                            <a rel=\"noopener\" href=\"mailto:technical-spain@infinigate.com\" target=\"_blank\" class=\"g-button\">\n                \u00a1Contrata ya tu bolsa de horas!            <\/a>\n                    <\/div>\n                <\/div>\n                <\/section>\n<\/div>\n<\/div>\n\n\n    <section class=\"links wp-block animate alignwide\">\n        <div class=\"links__inner\">\n                                <h2 class=\"links__heading has--heading-border\"><p>Nuestros otros servicios para partners<\/p>\n<\/h2>\n            \n            \n            <div class=\"links__items\">\n                                                            <div class=\"links__item\">\n                                <a  href=\"https:\/\/www.infinigate.com\/es\/services\/partner-growth-enablement-services\/\" target=\"\">\n                Apoyo a Partners            <\/a>\n                        <\/div>\n                                                                                <div class=\"links__item\">\n                                <a  href=\"https:\/\/www.infinigate.com\/es\/services\/smart-data\/\" target=\"\">\n                Smart Data             <\/a>\n                        <\/div>\n                                                                                <div class=\"links__item\">\n                                <a  href=\"https:\/\/www.infinigate.com\/es\/services\/managed-services\/\" target=\"\">\n                Servicios Gestionados            <\/a>\n                        <\/div>\n                                                                                <div class=\"links__item\">\n                                <a  href=\"https:\/\/www.infinigate.com\/es\/services\/professional-config-and-installation-services\/\" target=\"\">\n                Configuraci\u00f3n e Instalaci\u00f3n Profesional             <\/a>\n                        <\/div>\n                                                                                <div class=\"links__item\">\n                                <a  href=\"https:\/\/www.infinigate.com\/es\/services\/vendor-accredited-training\/\" target=\"\">\n                Formaci\u00f3n acreditada            <\/a>\n                        <\/div>\n                                                                                <div class=\"links__item\">\n                                <a  href=\"https:\/\/www.infinigate.com\/es\/services\/global-logistics\/\" target=\"\">\n                Log\u00edstica Global            <\/a>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\n<section class=\"cta-banner wp-block alignfull\">\n    <div class=\"cta-banner__inner\">\n        <div class=\"cta-banner__content\">\n\n                                <h2 class=\"cta-banner__heading\"><p>\u00bfNecesita m\u00e1s ayuda con nuestros servicios?<\/p>\n<\/h2>\n            \n                            <div class=\"cta-banner__subheading\">\n                    <p>Un miembro de nuestro equipo est\u00e1 a su disposici\u00f3n para ayudarle con su consulta<\/p>\n                <\/div>\n                    <\/div>\n\n                    <div class=\"cta-banner__button\">\n                    <a  href=\"https:\/\/www.infinigate.com\/es\/contact\/\" target=\"\" class=\"g-button g-button--arrow\">\n                Ponte en contacto            <\/a>\n            <\/div>\n            <\/div>\n\n    \n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Tus clientes necesitan un soporte t\u00e9cnico eficaz y altamente receptivo desde el primer d\u00eda para mantener en l\u00ednea sus operaciones&hellip;<\/p>\n","protected":false},"author":13,"featured_media":1801,"parent":851,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"folder":[],"class_list":["post-1725","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Infinigate | Spain","distributor_original_site_url":"https:\/\/www.infinigate.com\/es","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/pages\/1725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/comments?post=1725"}],"version-history":[{"count":0,"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/pages\/1725\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/pages\/851"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/media\/1801"}],"wp:attachment":[{"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/media?parent=1725"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.infinigate.com\/es\/wp-json\/wp\/v2\/folder?post=1725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}