{"id":6276,"date":"2024-06-25T19:23:49","date_gmt":"2024-06-25T17:23:49","guid":{"rendered":"https:\/\/www.infinigate.com\/se\/?page_id=6276"},"modified":"2025-09-09T17:14:46","modified_gmt":"2025-09-09T15:14:46","slug":"tips-till-managed-service-providers","status":"publish","type":"page","link":"https:\/\/www.infinigate.com\/se\/tips-till-managed-service-providers\/","title":{"rendered":"Tips till managed service providers"},"content":{"rendered":"\n
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\"Service<\/figure>\n<\/div>\n\n\n\n
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Definition av MSP<\/h2>\n\n\n\n

Exakt vad som definierar en Managed Service Provider finns inte skrivet i sten, Richard Tubb delar sin \u00e5sikt baserat p\u00e5 m\u00e5nga \u00e5rs erfarenhet. Vad tycker du?<\/p>\n\n\n\n

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  1. 24x7x365 \u00f6vervakning och support<\/strong> och att man anv\u00e4nder ett RMM-verktyg (Remote Monitoring & Management) f\u00f6r att kunna utf\u00f6ra effektiv support.<\/li>\n\n\n\n
  2. Fast avgift f\u00f6r teknisk support<\/strong> (”all you can eat” men oroa dig inte; kunderna vill inte sitta hela dagar i supportsamtal i on\u00f6dan, de har annat f\u00f6r sig.)<\/li>\n\n\n\n
  3. Leverant\u00f6rssupport<\/strong> (l\u00e5t inte kunder bli frustrerade genom att h\u00e4nvisa dem till den ena instansen efter den andra)<\/li>\n<\/ol>\n\n\n\n

    H\u00e5ller du med?<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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    5 misstag att undvika som MSP<\/h2>\n\n\n\n
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    1. Att inte dokumentera<\/strong> (detaljer om kundernas n\u00e4tverk, processer, checklistor etc.)<\/li>\n\n\n\n
    2. Att inte anv\u00e4nda ett PSA-verktyg<\/strong> (Professional Service Automation verktyg b\u00f6r implementeras tidigt f\u00f6r att h\u00e5lla koll p\u00e5 alla \u00e4renden, tiden som spenderas mm. ”Manage your business based on metrics not on gut feeling.”)<\/li>\n\n\n\n
    3. Att inte fokusera p\u00e5 k\u00e4rnverksamheten<\/strong> (G\u00f6r inte allt! Bygg allianser med kollegor i branschen f\u00f6r att kunna bredda ditt erbjudande mha av samarbeten.)<\/li>\n\n\n\n
    4. Att inte ta tillr\u00e4ckligt betalt<\/strong> (arbeta med kunder som respekterar din kunskap och ditt v\u00e4rde)<\/li>\n\n\n\n
    5. Att inte be om hj\u00e4lp<\/strong> (omv\u00e4rldsbevaka, var med i user groups, dela best practise och utmaningar)<\/li>\n<\/ol>\n\n\n\n
      \n
      H\u00e4mta mer inspiration<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      \"Tips\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Komma ig\u00e5ng med IT-s\u00e4kerhet som tj\u00e4nst?<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Definition av MSP Exakt vad som definierar en Managed Service Provider finns inte skrivet i sten, Richard Tubb delar sin…<\/p>\n","protected":false},"author":13,"featured_media":6277,"parent":0,"menu_order":33,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"folder":[],"class_list":["post-6276","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Infinigate | Sverige","distributor_original_site_url":"https:\/\/www.infinigate.com\/se","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/pages\/6276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/comments?post=6276"}],"version-history":[{"count":0,"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/pages\/6276\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/media\/6277"}],"wp:attachment":[{"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/media?parent=6276"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.infinigate.com\/se\/wp-json\/wp\/v2\/folder?post=6276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}