Inside Sales Specialist

Infinigate UK&I are seeking an exceptional administrator to join their successful and growing external Sales Team as a Client Inside Sales Specialist. Infinigate is a leading value-added distributer within the IT-Security industry and this role is pivotal to supporting the wider sales, renewals and product sales team. You will gain an introduction to a range of departments, balance a varied workload and proactively manage a customer base.
If you have gained some experience with administrative coordination, customer service or sales support particularly within a related industry, this may be the next step in your career!

Duties & Responsibilities

• To manage the quoting and sales order processes from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution
• Daily customer back order and invoice reporting
• Assist with managing the RMA process
• Ensure the CRM system is used and updated
• In-depth understanding of systems and processes
• To assist with basic level quotations and queries
• To have a strong working relationship with account management, supply chain and renewals functions

General Skills

• Professional and effective communication skills
• High regard for customer service along with priority management and the ability to multitask
• Numerate with good attention to detail
• Proficient in MS applications including Excel, Word and Outlook
• Good relationship building skills
• Previous experience of IT systems for quotation, order entry, CRM
• A knowledge of product set would be desirable but not essential
• Calm under pressure
• Personal requirements
• Driven and self-motivated with the ability to work on own initiative
• Commitment to the delivery of tasks, often under pressure and to deadlines
• A teamplayer & collaborative approach

Benefits

• Up to £25,000 OTE per annum
• 25 days annual leave rising to 28 days with length of service plus bank holidays.
• Day off on your birthday.
• Life assurance of 4 x basic salary and group income protection from start date.
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.