Infinigate UK&I are seeking an exceptional administrator to join their successful and growing external Sales Team as a Client Inside Sales Specialist. Infinigate is a leading value-added distributer within the IT-Security industry and this role is pivotal to supporting the wider sales, renewals and product sales team. You will gain an introduction to a range of departments, balance a varied workload and proactively manage a customer base.
If you have gained some experience with administrative coordination, customer service or sales support particularly within a related industry, this may be the next step in your career!

Duties & Responsibilities

  • To manage the quoting and sales order processes from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution
  • Daily customer back order and invoice reporting
  • Assist with managing the RMA process
  • Ensure the CRM system is used and updated
  • In-depth understanding of systems and processes
  • To assist with basic level quotations and queries
  • To have a strong working relationship with account management, supply chain and renewals functions

General Skills

  • Professional and effective communication skills
  • High regard for customer service along with priority management and the ability to multitask
  • Numerate with good attention to detail
  • Proficient in MS applications including Excel, Word and Outlook
  • Good relationship building skills
  • Previous experience of IT systems for quotation, order entry, CRM
  • A knowledge of product set would be desirable but not essential
  • Calm under pressure
  • Personal requirements
  • Driven and self-motivated with the ability to work on own initiative
  • Commitment to the delivery of tasks, often under pressure and to deadlines
  • A teamplayer & collaborative approach

Benefits

  • Up to £25,000 OTE per annum
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours are 9am – 5.30pm
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.

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