Inside Sales Specialist

Infinigate Group are a leading, pan-EMEA distributor, specialising in total cyber security solutions and services. With 4 UK offices based in London, Woking, South Cerney and Fareham, we take pride in providing unrivalled support and value for our vendor and reseller partner communities.  

Our team at Infinigate consists of IT security experts as well as highly skilled support staff. With the right people in place, our laser focus is on positive customer outcomes and long-term stable partnerships with our vendors. To deliver this objective we adopt a flat hierarchy, high performing teams, efficient decision-making processes and a nurturing and learning environment which rewards performance. 

Role Purpose

Infinigate UK&I are seeking an exceptional administrator to join their successful and growing external Sales Team as a Client Inside Sales Specialist. Infinigate is a leading value-added distributer within the IT-Security industry and this role is pivotal to supporting the wider sales, renewals and product sales team. You will gain an introduction to a range of departments, balance a varied workload and proactively manage a customer base with all related administrative duties.

If you have gained some experience with administrative coordination, customer service or sales support particularly within a related industry, this may be the next step in your career!

Duties & Responsibilities

• To manage the quoting and sales order processes from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution  
• Daily customer back order and invoice reporting  
• Assist with managing the RMA process  
• Ensure the CRM system is used and updated  
• In-depth understanding of systems and processes  
• To assist with basic level quotations and queries 
• To have a strong working relationship with account management, supply chain and renewals functions 

General Skills

• Professional and effective communication skills 
• High regard for customer service along with priority management and the ability to multitask  
• Numerate with good attention to detail 
• Proficient in MS applications including Excel, Word and Outlook 
• Good relationship building skills
• Previous experience of IT systems for quotation, order entry, CRM  
• A knowledge of product set would be desirable but not essential 
• Calm under pressure 

Personal requirements

• Driven and self-motivated with the ability to work on own initiative 
• Commitment to the delivery of tasks, often under pressure and to deadlines 
• A teamplayer & collaborative approach 

Benefits

• Up to £25,000 OTE (£23,000 base salary + £2,000 quarterly commission) per annum
• 25 days annual leave rising to 28 days with length of service plus bank holidays.
• Day off on your birthday.
• Life assurance of 4 x basic salary and group income protection from start date.
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.