Pre-sales and sales report

Your customers need effective and responsive technical support from day one to keep their critical business operations running.

However, you may be faced with a number of challenges, ranging from a lack of qualifications and resources to a lack of defined processes or required manufacturer accreditations.

With our fully vendor-accredited support services, you can provide your customers with comprehensive security for even the largest, most complex and critical network, IT and security environments.

While manufacturers’ support contracts focus on the solutions of a single OEM, we can “triage” the infrastructure of multiple manufacturers to identify and resolve technical problems more quickly.

We are also very flexible when it comes to response times and can therefore ensure that your customers get the fast help they need, wherever and whenever they need it.

Whether you plan to support your end customers with your own resources, or you decide to continue using Infinigate to support your end customers for the long term, we can help you maximise commercial opportunities and deliver an excellent customer experience.

Pre-Sales

In the important initial phase of selling IT security products, our cross-manufacturer pre-sales staff will support you. Whether it is the implementation of a product in the IT infrastructure or a complex project enquiry – the team is available to support you with comprehensive solutions.