With our fully vendor-accredited support services, you can offer your customers total assurance for even the largest, most complex, and most critical networking, IT and security environments.
Your customers need effective, highly responsive technical support from day one to keep their critical operations online.
But you may face a range of challenges in terms of providing this, from skills gaps and resourcing issues, to lack of defined processes or required vendor accreditations.
With our fully vendor-accredited support services, youcan offer your customers total assurance for even the largest, most complex, and most critical networking, IT and security environments.
While vendor support contracts may focus ona single OEM’s solutions, we can ‘triage’ across multi-vendor infrastructure to discover and resolve technical issues faster.
We can also be highly flexible about response times, ensuring your customers get the rapid help they need, wherever and whenever they need it.
Whether you plan to eventually deliver support foryour end-customers using in house resources, orif you decide to continue using Infinigate to supportyour end customers long term, we can help youto maximise commercial opportunities and deliverconsistently excellent customer experiences.
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